Privacy Policy

This Privacy Policy applies to Launch Labs LLC, doing business as Launch Labs, and explains how we collect, use, disclose, and protect information when you use our website, booking tools, membership services, facility access systems, SMS and email communications, customer support, promotions, and self-service golf simulator studio.

This Policy applies together with our Terms of Service and Liability Waiver, Release, and Assumption of Risk Agreement.

If you do not agree with this Privacy Policy, do not use the website, book a session, purchase a membership, opt in to communications, enter the facility, or use Launch Labs.

“User” means any person who uses, books, enters, observes, participates in, or accesses Launch Labs. This includes Members, Non-Members, Public Users, guests, observers, minors, instructors, coaches, invitees, and any other person who enters or uses the facility.

“Member” means a person with an active Launch Labs membership plan.

“Non-Member” or “Public User” means a person who does not have an active Launch Labs membership but books, enters, observes, participates in, or uses Launch Labs through a public reservation, guest access, event, promotion, or other approved access method.

“Guest” means a person brought by a Member, Non-Member, Public User, instructor, coach, or other booking party.

We collect information directly from you, automatically through our website and technology systems, and from service providers that help us operate Launch Labs.

• Contact information, including name, email address, phone number, mailing address, and communication preferences.
• Account information, including login details, membership status, booking history, guest information, and account activity.
• Booking information, including reservation date, time, bay, duration, package, membership plan, cancellation history, no-show records, and related notes.
• Payment information, including transaction details, billing address, payment status, membership charges, refunds, credits, and chargeback information. Full card details are processed by third-party payment processors and are not stored by Launch Labs.
• Facility access data, including door-entry records, digital key activity, access-code activity, entry and exit timestamps, and access-system logs.
• Security footage and facility monitoring data from cameras located in entry areas, common areas, simulator bay areas, and other non-private areas.
• Simulator and technology usage data, which may include session activity, Trackman-related usage, device status, troubleshooting information, and equipment performance information.
• Website and device data, including IP address, browser type, device type, operating system, pages visited, referring URLs, access times, cookie identifiers, analytics data, and general location derived from IP address.
• SMS and email communication data, including opt-in status, message history, delivery status, unsubscribe requests, and support communications.
• Information you voluntarily provide, including survey responses, reviews, inquiries, support requests, event registrations, waitlist submissions, promotion entries, and feedback.

We use the information we collect to operate Launch Labs, manage customer relationships, protect the facility, and improve the experience.

• Create, manage, and support accounts, bookings, memberships, packages, promotions, and customer relationships.
• Process payments, recurring membership charges, refunds, credits, taxes, fees, and approved damage or cleaning charges.
• Provide facility access, door-entry credentials, access instructions, booking reminders, and operational communications.
• Operate, maintain, secure, and improve the Launch Labs facility, website, booking tools, access systems, and simulator technology.
• Monitor safety, protect customers and property, investigate damage, enforce rules, prevent unauthorized access, and support self-service operations.
• Send transactional messages, including booking confirmations, booking reminders, access instructions, membership notices, cancellation notices, account updates, and support messages.
• Send marketing communications, promotions, events, membership updates, and business announcements when permitted by law or with your consent where required.
• Analyze website performance, booking trends, customer demand, marketing effectiveness, and facility usage.
• Respond to inquiries, support requests, complaints, billing questions, cancellation requests, and legal or safety issues.
• Comply with applicable laws, enforce our Terms of Service and Liability Waiver, protect legal rights, and cooperate with lawful requests.

Cameras may record entry areas, common areas, simulator bay areas, and other non-private areas. Cameras are not used in private restroom areas.

We may review security footage or access logs if there is a safety issue, damage report, unauthorized access concern, billing dispute, rule violation, customer support need, legal request, or operational issue.

We may also send email communications related to bookings, memberships, receipts, account updates, facility updates, customer support, promotions, and business announcements. You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

You may control cookies through your browser settings. Some parts of the website, booking flow, account tools, or checkout experience may not work properly if cookies are disabled.

We do not sell your personal information. We share information only as needed to operate Launch Labs, provide services, protect the facility, communicate with you, comply with law, and support business operations.

• Booking, scheduling, customer-management, and membership platforms.
• Payment processors, banks, card networks, fraud-prevention providers, and billing vendors.
• Access-control, smart-lock, security, alarm, camera, and facility-monitoring providers.
• Email, SMS, phone, customer-support, and communication providers.
• Website hosting, analytics, cookie, advertising, and performance-measurement providers.
• Technology vendors, simulator-related vendors, maintenance providers, and troubleshooting partners.
• Professional advisors, including attorneys, accountants, insurers, consultants, and business advisors.
• Government authorities, law enforcement, courts, regulators, or other parties when required by law or necessary to protect rights, safety, property, or security.
• A buyer, successor, or other party in connection with a business transaction, merger, financing, sale, restructuring, or transfer of assets.

Launch Labs may use third-party providers for booking, payments, access control, SMS, email, website hosting, analytics, advertising, facility security, simulator technology, customer support, and business operations.

Third-party services may collect, use, store, or process information according to their own terms and privacy policies. We encourage you to review those policies when using third-party tools connected to Launch Labs.

Launch Labs is not responsible for the privacy practices, security practices, outages, errors, or policies of third-party websites, apps, platforms, or service providers.

We retain information for as long as reasonably necessary to provide services, operate the facility, maintain records, protect safety and security, resolve disputes, enforce agreements, process payments, comply with law, and support legitimate business purposes.

• Account, booking, membership, billing, and transaction records.
• Records needed to provide services, process payments, support customers, resolve disputes, or enforce agreements.
• Security footage, access logs, incident reports, damage records, and safety-related records.
• SMS consent records, email preferences, opt-out records, and communication history.
• Records required or permitted for tax, accounting, legal, insurance, fraud-prevention, security, and compliance purposes.

Retention periods may vary depending on the type of information, the purpose for collection, operational needs, legal requirements, security needs, and dispute-resolution needs.

No website, electronic transmission, payment system, access system, camera system, or physical storage method is completely secure. You are responsible for protecting your account credentials, door codes, digital keys, devices, and payment information.

If you believe your account, access credentials, or personal information has been compromised, contact us immediately.

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights may include access, correction, deletion, portability, opt-out, appeal, or other rights provided by applicable law.

• You may request access to certain personal information we maintain about you.
• You may request that we correct inaccurate personal information.
• You may request that we delete certain personal information, subject to legal, security, billing, operational, and recordkeeping exceptions.
• You may opt out of promotional emails by using the unsubscribe link in the email or contacting us.
• You may opt out of SMS messages by replying STOP.
• You may control cookies through your browser settings, although disabling cookies may affect website or booking functionality.
• You may contact us to update your account, phone number, email address, communication preferences, or membership information.

To make a privacy request, contact us using the information below. We may need to verify your identity before processing the request. Some requests may be limited by legal, security, billing, fraud-prevention, operational, tax, accounting, insurance, or recordkeeping obligations.

Launch Labs is located in Texas and primarily serves customers using our Garland, Texas facility. Texas residents may have privacy rights under applicable Texas privacy laws where those laws apply to Launch Labs and the relevant information.

We do not knowingly sell personal information. We do not share mobile opt-in data or SMS consent information with third parties or affiliates for marketing or promotional purposes.

To exercise privacy rights available under applicable Texas law, contact us at hello@launchlabstx.com.

• Launch Labs is not directed to children under 13.
• Users must be at least 18 years old to create an account, book a session, purchase a membership, or opt in to SMS messages.
• Minors may only use Launch Labs if permitted by Launch Labs policy and supervised by a parent, legal guardian, or authorized responsible adult.
• A parent or legal guardian is responsible for the minor’s conduct, safety, rule compliance, and any personal information submitted in connection with the minor’s use of Launch Labs.

If you believe a child has provided personal information to Launch Labs without appropriate parent or guardian involvement, contact us so we can review the request.

Our website, emails, SMS messages, booking tools, or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We may update this Privacy Policy from time to time. The “Last updated” date shows when this Policy was most recently revised.

Updated versions are effective when posted unless a later effective date is stated. Your continued use of Launch Labs after an updated Privacy Policy is posted means you acknowledge the updated Policy.

Questions about this Privacy Policy, privacy requests, SMS preferences, account information, or data practices may be directed to Launch Labs.