Privacy Policy

Effective Date: March 10, 2026

At Launch Labs LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our self-service golf simulator facilities at 565 W Oates Rd #100, Garland, TX.

1. Information We Collect

• Contact Information: Name, email address, phone number, and mailing address provided during membership registration or waitlist signup.
• Payment Information: Processed securely through third-party providers; we do not store full card details.
• Usage Data: IP addresses, browser types, device information, pages visited, referring URLs, and access times on our website.
• Facility Access Data: Logs of facility entry and exit via membership credentials.
• Security Footage: Our 24/7 facility is monitored by continuous video surveillance for safety and equipment protection.

2. How We Use Your Information

We use the collected information to manage memberships, process bookings, provide secure facility access, communicate with you about your account or reservations, and ensure the safety of our self-service environment. We may also send marketing updates if you opt in, and you can opt out at any time.

3. SMS Communications

If you opt in to receive SMS messages from Launch Labs LLC, we may send you non-marketing and marketing text messages related to waitlist updates, booking confirmations, booking reminders, access instructions, booking changes, cancellations, membership-related notifications, special offers, memberships, events, promotions, and business updates. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance.

4. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance, understand visitor behavior, measure advertising effectiveness, and enhance user experience.

5. Sharing Your Information

We do not sell your personal information. Data is shared only with necessary service providers, such as payment processors, booking software, access-control providers, analytics providers, and messaging providers, or as required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, payment processing, booking software, access control, and messaging providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Security of Your Information

We implement industry-standard safeguards to protect your data. However, as a 24/7 self-service business, please be aware that no electronic transmission or physical storage is 100% secure.

7. Your Rights

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us using the information below.

8. Contact Us